First try a few basic things:
- Restart the application.
- Remove its cache.
- Remove all other applications from cache.
- Reset your WiFi router and make sure your Internet connection is stable enough for the application to run smoothly.
If none of the basic things help, please, contact our game support team. It's easy to do: just click on "Contact us" in the right side of the screen.
Please, make sure you indicate your device's model and the OS version you are currently running: this will really help us provide feedback to you in the shortest possible time.