All in-app purchases are processed by payment systems. In most cases, they arrive to the account instantly, but in rare cases there may be delays.
If you encounter such a situation, firstly — don't worry! Funds can't go anywhere. If they were debited when you made a purchase: you will receive the purchase or the funds will be refunded to you automatically over time.
📋 Key recommendations
- Wait 10–15 minutes from the purchase.
- Close the World Poker Club app.
- If the purchase was made via Google Play, App Store, AppGallery or RuStore, open the corresponding app store. If you bought through ЮKassa or are not experienced in this issue — skip this step and go to the next one.
- Launch World Poker Club and check if the purchase has been received.
If the purchase is not received, contact our Customer Support team and provide a receipt for the purchase. Specialists will help you to resolve the situation or advise you where to contact if your issue requires direct contact with the payment system.